Effective Date: April 15, 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website, services, and products provided by Diona Richards, LLC (“Company,” “we,” “us,” or “our”), a business registered in California, United States. By accessing or using our website, creating an account, or making a purchase, you agree to be bound by these Terms. If you do not agree, you must not use our services.
1. ELIGIBILITY
By using this website, you represent that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree that all information you provide is accurate, current, and complete.
2. ACCOUNT REGISTRATION
To access certain features, you may be required to register an account using a username, email address, and password. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in suspicious activity.
3. PRODUCTS AND SERVICES
We offer e-commerce products and/or services through our website. We reserve the right to:
a) Modify or discontinue any product at any time without notice
b) Limit quantities available for purchase
c) Refuse or cancel any order for any reason, including pricing errors or suspected fraud
4. PRICING AND PAYMENT
All prices are listed in unless otherwise stated. Prices are subject to change without notice.
We accept payments through secure third-party payment processors. By providing payment information, you authorize us and our payment providers to charge the applicable amount for your purchase. We are not responsible for fees charged by banks or payment processors.
5. ORDER ACCEPTANCE AND CANCELLATION
Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline any order at our discretion.
We may cancel or limit orders if:
a) Products are unavailable
b) Payment authorization fails
c) Fraud or unauthorized activity is suspected
6. SHIPPING AND DELIVERY
Delivery times provided on the website are estimates only and are not guaranteed. Actual delivery times may vary depending on location, shipping method, carrier delays, customs processing, weather conditions, or other unforeseen circumstances beyond our control
We are not responsible for delays, lost shipments, or damages caused by third-party shipping carriers. Risk of loss and title for products pass to you upon transfer of the order to the carrier for delivery.
Customers are responsible for providing accurate shipping information. We are not liable for delays or non-delivery caused by incorrect or incomplete addresses.
We may ship orders in multiple installments depending on product availability. Tracking information will be provided where applicable.
International shipments may be subject to customs duties, taxes, or import fees, which are the sole responsibility of the customer.
7. RETURNS AND REFUNDS
Return and refund eligibility is subject to the policies displayed on our website and may vary depending on the product type.
Unless otherwise stated, all sales are final. Eligible returns, if permitted, must be requested within a specified return window and must meet the following conditions:
a) Items must be unused, undamaged, and in original packaging
b) Proof of purchase must be provided
c) Certain items may be non-returnable, including but not limited to digital goods, downloadable products, personalized items, and clearance products
We reserve the right to refuse returns that do not comply with our return requirements or appear to be fraudulent or abusive
Approved refunds, if applicable, will be processed to the original payment method within a reasonable timeframe, subject to the processing times of banks or payment providers.
Restocking fees may apply where permitted by law.
8. USER CONDUCT
You agree not to:
a) Use the website for unlawful purposes
b) Attempt to hack, disrupt, or damage the website
c) Use automated systems (bots, scrapers) without permission
d) Violate any applicable laws or regulations
9. INTELLECTUAL PROPERTY
All content on the website, including but not limited to text, graphics, logos, icons, images, videos, designs, layout, software, and digital assets, is the exclusive property of the Company or its licensors and is protected under applicable intellectual property laws, including copyright, trademark, and trade dress laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal and lawful business purposes only. This license does not include any right to:
a) Copy, reproduce, modify, distribute, or publicly display any content without prior written consent
b) Use any Company trademarks, logos, or branding for commercial purposes without authorization
Any unauthorized use of the website content may result in termination of access and potential legal action. All rights not expressly granted herein are reserved by the Company.
10. PRIVACY
Your use of the website is also governed by our Privacy Policy, which describes in detail how we collect, use, store, and protect your personal information. By using our services, you consent to such data practices.
We may collect information such as account details, transaction history, and usage data to improve user experience, ensure security, and process transactions. Where applicable, we comply with relevant privacy regulations, including California Consumer Privacy Act (CCPA) requirements.
11. THIRD-PARTY SERVICES
We may engage or integrate third-party service providers for payment processing, analytics, hosting, marketing, logistics, or other operational functions.
We do not control and are not responsible for the content, policies, privacy practices, or actions of any third-party services. Your interactions with such third parties are governed solely by their respective terms and policies.
The inclusion of third-party services or links does not constitute endorsement or recommendation by the Company, and we disclaim any liability arising from your use of such third-party platforms.
12. DISCLAIMERS
The website and services are provided on an “as is” and “as available” basis without warranties of any kind.
We do not guarantee that:
a) The website will be error-free or uninterrupted
b) Products will meet your expectations
c) Security vulnerabilities will never occur
13. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Diona Richards, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, or loss of goodwill, arising out of or related to your use of or inability to use the website, services, or products, even if we have been advised of the possibility of such damages.
In no event shall the total aggregate liability of the Company, whether in contract, tort (including negligence), or otherwise, exceed the total amount paid by you for the specific product or service giving rise to the claim within the preceding six (6) months.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, contractors, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your access to or use of the website; (ii) your violation of these Terms; (iii) your violation of any applicable law or regulation; or (iv) your infringement of any third-party rights.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with such defense.
15. TERMINATION
We may suspend, restrict, or terminate your access to the website or your account, with or without prior notice, at our sole discretion, if we determine that you have violated these Terms, engaged in fraudulent or abusive behavior, or created risk or possible legal exposure for the Company.
Upon termination, your right to use the website will immediately cease, and any provisions of these Terms that by their nature should survive termination shall remain in effect, including but not limited to intellectual property rights, disclaimers, limitation of liability, and indemnification obligations.
16. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the competent courts located within California, and you hereby consent to the jurisdiction of such courts.
17. CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on the website. Continued use of the website constitutes acceptance of the revised Terms.
18. CHARGEBACK PROTECTION
By completing a purchase on our website, you agree not to initiate any fraudulent or unwarranted chargebacks. In the event of a payment dispute, you agree to first contact us to resolve the issue directly.
We reserve the right to provide transaction records, order confirmations, delivery proof, and communication logs to the payment processor or financial institution as evidence in the event of a dispute. Accounts involved in fraudulent chargebacks may be suspended or permanently terminated.
19. PRICING ERROR CLAUSE
We make every effort to ensure accurate pricing and product information. However, errors may occur, including typographical mistakes or incorrect pricing.
We reserve the right to cancel or refuse any order placed for a product listed at an incorrect price, even if the order has been confirmed and payment has been processed. In such cases, a full refund will be issued to the original payment method.
20. FORCE MAJEURE
We shall not be held liable for any failure or delay in performance of our obligations due to events beyond our reasonable control. Such events may include, but are not limited to: natural disasters, fire, flood, earthquakes, pandemics, war, terrorism, government actions, labor strikes, internet or utility outages, or disruptions in transportation or supply chains.
During such events, our obligations will be suspended for the duration of the force majeure condition.
21. DISPUTE RESOLUTION (ARBITRATION)
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of the website, such dispute shall be resolved through binding arbitration in the State of California, United States, in accordance with applicable arbitration rules.
You agree to waive your right to a jury trial or participation in any class action lawsuit. Each party shall bear its own legal costs unless otherwise determined by the arbitrator.
22. DATA SECURITY LIMITATION
We implement reasonable administrative, technical, and physical safeguards to protect user information. However, we do not guarantee that our systems are completely secure or immune from unauthorized access, breaches, or cyberattacks.
By using our services, you acknowledge and accept that data transmission over the internet carries inherent risks. To the maximum extent permitted by law, we shall not be liable for any unauthorized access, data breach, or loss of information beyond our reasonable control.
23. CONTACT INFORMATION
If you have any questions regarding these Terms, you may contact us at: hello@dionarichards.com