Effective Date: April 15, 2026
This Privacy Policy describes how Diona Richards, LLC (“Company,” “we,” “us,” or “our”), a business registered in California, United States, collects, uses, discloses, and protects your personal information when you access or use our website, services, or products (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Services.
1. INFORMATION WE COLLECT
Personal Information
We may collect personal information that you voluntarily provide, including:
a) Full name
b) Email address
c) Phone number
d) Billing and shipping address
e) Payment information (processed via secure third-party providers)
f) Account credentials (username and password)
Non-Personal Information
We may automatically collect:
a) IP address
b) Browser type and version
c) Device information
d) Operating system
e) Pages visited and time spent on the site
f) Referral sources
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
a) Improve user experience
b) Track website performance
c) Analyze traffic behavior
d) Support marketing and advertising
2. HOW WE USE YOUR INFORMATION
We use the collected information to:
a) Process and fulfill orders
b) Manage user accounts
c) Provide customer support
d) Send transactional communications (order confirmations, updates)
e) Improve website performance and services
f) Prevent fraud and unauthorized activity
g) Comply with legal obligations
3. LEGAL BASIS FOR PROCESSING
We process personal data based on:
a) Contract performance (fulfilling orders)
b) Legal obligations
c) Legitimate business interests
d) User consent (where applicable)
4. SHARING OF INFORMATION
We do not sell personal data. However, we may share information with:
Service Providers
a) Payment processors
b) Shipping and logistics companies
c) Hosting providers
d) Analytics tools
Legal Compliance
We may disclose information if required by law, regulation, or legal process.
Business Transfers
If the Company is involved in a merger, acquisition, or asset sale, user data may be transferred.
5. DATA RETENTION
We retain personal information only as long as necessary to:
a) Fulfill business purposes
b) Comply with legal obligations
c) Resolve disputes
d) Enforce agreements
6. DATA SECURITY
We implement reasonable technical, administrative, and physical safeguards to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. YOUR PRIVACY RIGHTS (CALIFORNIA RESIDENTS)
If you are a California resident, you have rights under the CCPA, including:
a) Right to know what data we collect
b) Right to request deletion of personal data
c) Right to opt out of data sharing (we do not sell personal data)
d) Right to non-discrimination
To exercise these rights, contact us using the details below.
8. COOKIES POLICY
We use cookies to:
a) Maintain user sessions
b) Store preferences
c) Analyze traffic
d) Improve marketing performance
You may disable cookies in your browser, but some website features may not function properly.
9. THIRD-PARTY SERVICES
We may use third-party service providers to support the operation of our Services, including but not limited to payment processing, analytics, website hosting, marketing tools, customer support systems, and logistics or shipping providers.
These third parties may have access to certain personal information only as necessary to perform their specific functions on our behalf. However, they operate under their own independent privacy policies and terms of service.
We do not control, monitor, or assume responsibility for the data collection practices, privacy policies, security standards, or actions of any third-party service providers. Any interaction you have with such third parties is strictly governed by their respective policies.
We strongly encourage you to review the privacy policies of any third-party services before engaging with them or providing your personal information.
10. CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.
However, in accordance with applicable laws, including the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or store personal information from children under the age of 13 without verifiable parental consent.
If we become aware that we have inadvertently collected personal data from a child under 13 without appropriate consent, we will take immediate steps to delete such information from our records.
Parents or legal guardians who believe that a child has provided us with personal information may contact us to request review or deletion of such data.
11. INTERNATIONAL USERS
If you access or use our Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States or other jurisdictions where our Company or its third-party service providers operate. These locations may have different data protection laws than those in your country of residence.
By using our Services, you acknowledge and expressly consent to the transfer, storage, and processing of your information in the United States and other jurisdictions as described in this Privacy Policy. We take reasonable and appropriate measures to ensure that your personal data is handled securely and in accordance with this Privacy Policy, regardless of where it is processed.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised Effective Date. Continued use of the Services means acceptance of the updated policy.
13. CONTACT INFORMATION
If you have any questions about this Privacy Policy, contact us at: hello@dionarichards.com